Welcome to the Challenger.ae privacy notice.
We are a creative network that produces winning content real estate in the UAE respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects to you.
Welcome to the Challenger.ae privacy notice.
Challenger-Consulting LLC.com respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects to you.
We take your privacy very seriously and are committed to protecting the privacy of all visitors and
subscribers to our Website or any application we make available via an app store (the “Application”,
together with the Site, the “Platform”), and the corresponding services available through the Platform
information that you provide to us. We will notify you if the way in which we process your information
is to change at any time.
we collect, store, use and share your information. By accessing the Platform or using our Services or
otherwise indicating your consent, you agree to, and where required, consent to the collection, use
and transfer of your information as set out in this policy. If you do not accept the terms of this policy,
privacy policies and is not intended to override them.
companies or organisations; and (ii) specifically addresses our obligations pursuant to the law of the
United Arab Emirates.
The data we collect about you
When you visit the Website or the Application, or create a login in and password to access the Services,
you may be asked to provide information about yourself. This may include: (i) your name and contact
details, including email address and telephone number; (ii) information to enable us to check and
verify your identity; (iii) location data; (iv) your billing information, transaction and payment
information and history; and (v) such other information as we may from time to time require to
provide the Services and comply with applicable law. You agree and, where required. consent to, the
collection of information about your usage of the Platform and the Services and information from
messages and communications you send to us.
This information is required to provide the Services to you. If you do not provide such information, it
may delay or prevent us from providing the Services.
technology (such as mobile phones, tablets or other device). Unless you have chosen to remain
anonymous through your device and/or platform settings, this information may be collected and used
by us automatically if you use the Services and access the Platform from mobile technology.
Calls between you and Challenger.ae, or between you and third parties made through Challenger.ae
(such as real estate agents you contact about a property through a form or link on our website, or
using contact information found on our website), may be recorded or monitored for quality assurance
and customer service purposes. Challenger.ae uses a third-party service provider to track phone calls
and text messages between you and real estate professionals so that we and the real estate
professional can access certain details about the contact. As part of this process, Challenger.ae and its
service provider will receive in real time and store data about your call or text message, including the
date and time of the call or text message, your phone number, and the content of the text message.
Who we share your personal information with
Your personal information (which includes your name, address and any other details you provide to
us which concern you as an individual) may be processed both by us and by other companies within
our group. Each of the companies in our group authorised to process your information will do so in
We may also share your information with: (i) third parties we use to help deliver our products and
services to you (for example, payment service providers); (ii) other third parties we use to help us run
our business (for example, marketing agencies or website hosts); and (iii) third parties approved by
you (for example, social media sites you choose to link your account to or third party payment
We require all third parties to respect the security of your personal data and to treat it in accordance
with the law. We do not allow our third-party service providers to use your personal data for their
own purposes and only permit them to process your personal data for specified purposes and in
accordance with our instructions.
We may use or share the information you provide to us if we are under a duty to disclose or share
your information in order to comply with any legal obligation or in order to enforce any obligation
against you or to protect the rights of us and our affiliates. This may include the exchange of
information with other companies and organisations for the purposes of fraud protection and
We may also need to share some personal information with our affiliates, subsidiaries and third parties
(such as real estate agents that use the Website) or during a re-structuring of our business. Usually,
personal information will be anonymised but this may not always be possible. The recipient of such
personal information will be bound by confidentiality obligations.
Purpose of processing
Your information will allow us to provide you with access to the particular parts of the Platform
relevant to you and allow us to supply the Services you require.
We will use your information for the purpose of fulfilling service orders placed by you, processing any
other transactions authorised or made by you with us, informing you of special offers and providing
other marketing information to you which we think you may find of interest, undertaking services or
Your information may be used by us to contact you for your opinions on the Platform, the Services
and our business, and to notify you of changes or developments to the Platform, the Services and our
Disclosure of information
In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part
of our assets that insolvency practitioner may transfer your information to a third party purchaser of
the business provided that purchaser undertakes to use your information for the same purposes as
set out in this policy. We undertake not to provide your personal information to third parties save in
accordance with this policy.
Your information will not be disclosed to government or local authorities or other government
institutions save as required by law or other binding regulations.
We may send a small file to your computer or device when you visit our website (a “cookie”). This will
enable us to identify your computer, track your behaviour on our website and to identify your
particular areas of interest so as to personalise and enhance your experience on this website. We may
data you supply to us. You can set your browser to reject cookies but this may preclude your use of
certain parts of the Platform.
If you participate in or inquire about any lead, referral or similar service we may offer, we may use the
information you submit, as well as other data we might have or obtain ourselves or from other
sources, to determine which of our participating Professional(s) may be willing, able and/or
compatible to serve your needs or possible interests and to assist them or others in doing so. We may
forward or share information relating to you, which may include such information as well as personal
information obtained through our sign-up form or otherwise, to certain Professional(s). Those
Professionals or their affiliates, contractors, advertisers, agents or other designees may use such
information and contact you regarding your needs or possible interests, as may we ourselves.
“Professional(s)” means individuals, companies and other organizations or persons acting as real
estate professionals or otherwise engaged in a business relevant to the Website.
enables them and their partnersto serve ads to users based on their visits to the Website and/or other
sites on the Internet.
We have implemented security policies, rules and technical measures to protect the personal data
that we have under our control from unauthorised access, improper use and disclosure, unauthorised
destruction or accidental loss.
We also have procedures in place to deal with any suspected data breach. We will notify you and any
applicable regulator or authority of a suspected data security breach where we are legally required to
You are solely responsible for keeping your password and other account details confidential. If you
have concerns about your password, account details, or are suspicious about any unauthorised use of
your account, you should contact us immediately. We can deactivate or suspend your account at any
Access to information
You may ask us whether we are storing personal information about you by emailing our admin
department via the Contact page and, if you wish and upon payment of a fee of AED 50, we will provide
you with a copy of the personal data we hold about you by email. We may ask for proof of your identity
before providing any information and reserve the right to refuse to provide information requested if
identity is not established.
personal data please contact our admin department via the Contact page. If at any time you wish us
to cease processing your information please send a message to our admin department and insert
“unsubscribe” as the subject heading.
We employ a third-party provider for processing credit card payments. They have access to personal
information needed to perform their functions, but may not use it for other purposes. We do not have
access to or retain any of your payment information.
Updates to policy
We reserve the right to vary this from time to time. Our updated policy will be displayed on the
Website, and by continuing to use and access the Platform, following such changes, you agree to be
bound by any variation made by us. It is your responsibility to check this policy from time to time to
verify such variations.